In the wake of a pandemic that pushed healthcare’s innovation throttle forward tenfold in just two years, healthcare organizations are increasingly leaning on cloud services to meet unanticipated ...

Technology and process are the foundation of your service delivery model. The appropriate use of technology will allow you to build an efficient model that can scale to meet your clients’ needs. If ...

In 2016, when Microsoft announced its makeover of its CRM and ERP strategy in the form of Dynamics 365, officials started talking up the Common Data Model (CDM), which was the heart of those services.

Instead of responding only when something breaks, AI allows the industry to anticipate homeowner needs. This can reduce costs ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

From planning to trailblazing, discover the world of data management in this guide. Data management is a multidisciplinary process that keeps data organized in a practical, usable manner. At its most ...