At my job, we recently tried to upgrade our help desk to HEAT based incident and change management system. We bought an out of box implementation from a third party and it proved to be a less than ...

A custom help site will fill in the gaps when the general information in the native SharePoint help center falls short. Usable, always available custom help sites can help businesses achieve the ...

HarePoint HelpDesk for SharePoint allows you to build a helpdesk system in SharePoint 2010 environment. The helpdesk is designed especially for SharePoint and it is ready-to-use right out-of-the-box.

Microsoft plans to improve usability aspects with its forthcoming SharePoint Server 2016 product, but people still will need help when it arrives. And that's where Asif Rehmani comes into play. He's ...