ESB Networks is advising households and businesses that they are working to resolve an issue which caused some smart meter readings to be processed incorrectly last week. It has apologised for the ...

New government rules require energy suppliers to repair faulty smart meters within 90 days or face penalties ...

It means energy users will no longer need to chase providers to resolve problems, and get some help with your costs if they fail to meet the new standards.

Firms only had targets for installing smart meters for customers and many were left with failing devices and poor customer ...

A BBC specialist has warned the public about new regulations that could result in them receiving £40 in compensation payments. According to energy regulator Ofgem, over 70 per cent of British ...

A report from the National Audit Office (NAO) has found that energy suppliers are not meeting existing demand for smart meters. While smart meters offer the potential for the National Grid to identify ...

ALBANY, Ga. (WALB) - Some Albany utilities customers say the city’s transition to the new Smart Meters aren’t making the grade during the first phase of the switchover. As we’ve reported the city is ...

Should you experience one of the qualifying issues, your energy supplier should pay out the £40 compensation within 10 working days, and you won't need to do anything to claim it ...

Households equipped with smart meters could be entitled to automatic £40 payments each time they experience one of three specific issues, as new regulations take effect. However, Ofgem is still ...

The city of Austin gave me notice that they will be installing a smart water meter on my property. Can they install it without my permission? Can we opt out? Can they cut off my water supply to ...