Google’s poor tech support for its Nexus One smartphone is making some buyers downright hostile toward the company we’ve all been programmed to love. Though not alone in the low-support world of ...

My MacBook keyboard, the one with the malfunctioning M-key, had focused my mind. (That sentence took me almost 40 seconds to type. A lot of Ms.) I wondered, though, what other problems people around ...

How higher education institutions can incorporate data analytics into student support strategies to pinpoint risk factors that could disrupt a student’s progress and target assistance Higher education ...

Even though Microsoft 365 is normally stable and reliable, problems can still occur. Sometimes a simple fix is all that's needed. But there have been times when I've wasted a perfectly good afternoon ...

Even before the rise of ChatGPT, the customer experience (CX) industry has been making huge shifts in the past few years toward automation. When customers can help themselves with online self-service ...

As the new year begins, some people across northeast Wisconsin are taking part in “Dry January,” a month-long break from ...

Building an effective support team in your small business involves ensuring that all team members have the skills and knowledge to perform effectively. By establishing clear policies and procedures ...

The Microsoft Product Support Reports utility offers the ability to select the particular scenarios for which system configuration data will be collected: General, Internet and Networking, Business ...

Early adulthood, a transitional life stage marked by major changes in social roles and responsibilities, can bring with it an increase of mental health problems. A team of McGill University ...

Among the valuable tools I use to help clients troubleshoot technical problems is screen sharing. It’s great because it allows me to not only get right into your machine and fix the problem; it also ...

I was surprised to see a small message pop up in the bottom-right corner of my screen when I visited a Microsoft Support KB article. The message said – Try our new virtual support agent. Curious, I ...