Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

This is a preview. Log in through your library . Abstract Purpose: This study intended to help technical support providers understand different communication strategies for diagnosing users' technical ...

You don’t have to understand how an internal combustion engine works to drive your car to the mall, so why does it often feel like you need a degree in computer science just to use your PC? This is ...

From getting a Genius' help online to trading in your old device, Apple has collected many of its in-store services on its shopping page. Clifford led How To coverage. He spent a handful of years at ...

Are you using an old Windows computer? Or is your Windows computer out of warranty? If so, you need genuine websites that will help you if you face any issues with your computer. The chances of errors ...

This Arizona college IT organization took an idea from Apple to build a better relationship with its faculty and staff "customers." Help Desk Manager David Smith helps a user at Chandler-Gilbert ...

This week for Ask An SEO, we have a question from Bob in Florida. He asks: “I have been doing small business SEO since 2001. Sometimes I need help on technical issues beyond my expertise. Is there ...

Are you having problems playing games, watching videos or accessing parts of the CBBC website? Here you'll find technical help. There are a few things you can do to ...

Will artificial intelligence (AI) help smash through the technical debt that has been growing in recent years? Or will emerging technology add a new layer of issues? Or, looking at it another way, ...

Gordon Scott has been an active investor and technical analyst or 20+ years. He is a Chartered Market Technician (CMT). Katrina Ávila Munichiello is an experienced editor, writer, fact-checker, and ...