To respond to Uber’s concern that the original version lacked sufficient rigor in documenting my research, I have included a more detailed description of the sources and methods for my analysis, based ...

Forbes contributors publish independent expert analyses and insights. I write about management priorities for long-term growth. Uber is at war with many of its drivers. On any given day, Reddit, X ...

Uber and Lyft recently reported growing revenue figures backed by high rider demand. But many of the companies' drivers aren't satisfied. Some drivers are frustrated by declining pay, safety concerns, ...