Uber’s help desk has relocated from email communications to within the app. The reason? Many parts of the world where Uber is keen on gaining a large chunk of the market share, such as China and India ...

Hailing a ride with Uber is as easy as tapping a button. But getting customer support from the transportation giant has historically been far from easy. Uber is trying to close that difficulty gap by ...

Uber talked about a few of the changes coming to help improve its relationship with drivers during a press call last week held to address a number of concerns, including regarding its leadership and ...

Andrew J. Hawkins is transportation editor with 10+ years of experience who covers EVs, public transportation, and aviation. His work has appeared in The New York Daily News and City & State. Uber ...

One driver was confused about Uber’s latest incentives program. Another was submitting paperwork to begin driving for the first time, while a third was picking up a dashboard placard to use at SFO. A ...

One of the biggest issues Uber drivers are vocal about is not being able to talk to a company representative about any given problem. It seems like Uber is listening, because the company announced it ...

UPDATE (March 5, 12:40 p.m. Eastern): "Within the last few hours, a service interruption resulted in certain riders not being able to request trips. Service has been restored, and all riders globally ...

Customers can make in-app donations to help out. Uber launched a new in-app donation button to allow customers in the U.S. to make donations to the Hawai'i Community Foundation's Maui Strong Fund. As ...