eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Among the many new features in ThoughtSpot 5 is a new ...

Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

Amazon Web Services Inc. announced today that it’s enabling call analytics for the Amazon Chime software development kit, making it easier and more cost-effective to generate insights on real-time ...

SAN FRANCISCO--(BUSINESS WIRE)--RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced at its annual user conference ...

Voicelabs, a company that has been experimenting in the voice computing market for some time with initiatives in advertising and analytics, is now pivoting its business again – this time, to ...

BOSTON--(BUSINESS WIRE)--Strategy Analytics - Automakers of all types have largely aligned on touchscreen and voice control as the primary modalities for infotainment HMI. While ...

Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more. Predictive analytics is a form of data ...

(1) A person responsible for designing telephony systems, including PBXs, interactive voice response (IVR) systems and call centers. (2) A person responsible for designing voice analytics software ...