TokBox today launched OpenTok for Customer Service and a number of new WebRTC-based services for OpenTok that will bring advanced audio and video chat capabilities to developers that aren’t natively ...

LONDON, UNITED KINGDOM--(Marketwired - Sep 20, 2016) - Twilio SIGNAL Conference -- Twilio Inc. (NYSE: TWLO), a leading cloud communications platform company, today announced Voice Insights, API ...

Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...

Though the technology has been around since at least 2011, businesses have only recently started to take advantage of web real-time communications (WebRTC). Between 2014 and 2017, the business ...

Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...

Jim is a content writer, blogger, and communications consultant. He has worked both agency-side and in-house for tech and marketing brands such as Dixons Stores Group, 3M and Perforce Software. Don’t ...