Forbes contributors publish independent expert analyses and insights. I explore all things Digital Transformation. Voice technology and CRM: coming soon to an office near you. That’s what companies ...

MIAMI--(BUSINESS WIRE)--Customer relationship management (CRM) has matured in recent years, with CRM vendors seeking to differentiate themselves by delivering easy to use tools to deliver personalized ...

It's fashionable to say that good customer relationship management (CRM) isn't that much to do with technology--that it's more about attitudes to customers and building people-friendly business ...

The customer is king in this hyper-competitive market. That means they deserve more than the best products or services. Building strong client relationships is also crucial for any business. Clients ...

The business world is dynamic, and being a part of it means facing any challenge that arises therein, which commonly includes achieving successful sales processes. In doing this, you might consider ...

Technology companies understand the CRM landscape better than most other businesses. Consequently, they are often on the front lines testing new capabilities and pushing vendors to extend product ...

When companies implement CRM technology, they often are so enthusiastic about the "customer" and "relationship" aspects of their new system that they overlook the full potential of the technology's ...

Amid an improving economic environment and the resulting resurgence in CRM spending, a sound, future-looking CRM application and technology strategy (tied to a CRM business plan) is a prerequisite for ...

Fast Track, a CRM technology provider for the iGaming industry, has announced that Greco, a gameplay risk management company ...

We recently compiled a list of the 12 Best Technology Stocks to Invest In for the Long Term. In this article, we are going to take a look at where Salesforce Inc. (NYSE:CRM) stands against the other ...

Acquisition further enhances Weedmaps' marketing solutions for managing and growing cannabis businesses Sprout empowers cannabis retailers to acquire new customers, retain existing ones and grow ...

What Happened? Shares of CRM software giant Salesforce (NYSE:CRM) fell 3.8% in the afternoon session after a broader market ...