After more than 10 years of working with contact center and customer service software solutions, I recently started a new career as a consultant. One of my first projects was to develop a buyer’s ...
With the rise of machine learning and AI, the virtual agent has become an important part of business, and its future impact could be immense. My company has a customer service team that handles emails ...
Are you relying upon chatbots to distinguish your company from the competition? That’s a strategy with an expiration date. The fact of the matter is that chatbots are no longer distinctive. They just ...
Modern digitally savvy consumers expect artificial intelligence (AI)-powered interactions across the customer journey when engaging with contact centres today, demanding natural, fluid interactions ...
SAN FRANCISCO--(BUSINESS WIRE)--UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, today announced the general availability of its Virtual Agent, a new ...
Configurable in low-code, latest generative AI capability offers fast, more relevant answers in the Virtual Agent chatbot to help increase productivity without adding complexity SANTA CLARA, ...
Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...
Cloud communications provider Avaya has announced an update to its Avaya OneCloud platform, in which its Virtual Agent is available as a ready-to-deploy, turnkey, configurable service. This would let ...
Dishes were done. Schoolwork was complete. And the house was hushed by 10 p.m. That’s when LaChelle Porter-Ainer nestled into her Bay Area home office, opened her laptop and began following ...
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