Microsoft customers will soon be able to build their own artificial intelligence (AI) agents that can work on tasks like onboarding new workers or answering help desk questions. Microsoft announced in ...

The software giant unveils an online version of the physical support Answer Desk that's been up and running at the various Microsoft Store outlets. Lance Whitney is a freelance technology writer and ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

When it comes to vendor help desk support, enterprise users continue to express frustration with offshore support, especially when they discover that lower-priced per-incident problems are routed to ...