Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...

Cloud native explained: How to build scalable, resilient applications Cloud-native computing takes advantage of many modern software development techniques including microservices, containers, CI/CD, ...

What's CODE SWITCH? It's the fearless conversations about race that you've been waiting for. Hosted by journalists of color, our podcast tackles the subject of race with empathy and humor. We explore ...

The term “cloud-native computing” encompasses the modern approach to building and running software applications that exploit the flexibility, scalability, and resilience of cloud computing. The phrase ...

As a small business owner, Liz understands the unique challenges entrepreneurs face. Well-versed in the digital landscape, she combines real-world experience in website design, building e-commerce ...

Accelerate your tech game Paid Content How the New Space Race Will Drive Innovation How the metaverse will change the future of work and society Managing the ...

Genesys, a global cloud leader in AI-Powered Experience Orchestration, today announced its recognition as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use ...

It's not enough to grab a pickaxe and start chipping away at precious minerals in The Forge. You'll need to hone your skills even earlier and start with lucky stat rolls in the character creator to ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Erika Rasure is globally-recognized as a ...