Credit: VentureBeat made with Nano Banana Pro via Fal.ai The generative AI era has sped everything up for most enterprises we talk to, especially development cycles (thanks to "vibe coding" and ...

Voice Call Quality Retrieves voice call quality metrics for one or more conversations by ID Conversation Sentiment Retrieves the sentiment for one or more conversations by ID Conversation Topics ...

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Abstract: This work aims to develop a Code comprehensive interface for the three programming languages JAVA, C, and Python integrated with error detection and code ...

Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...

With the open-source Dataverse SDK for Python (announced in Public Preview at Microsoft Ignite 2025), you can fully harness the power of Dataverse business data. This toolkit enables advanced ...

Microsoft expanded its browser-based development tooling with recent updates to VS Code for the Web -- Azure, introducing faster entry points for moving AI-generated code into an editable, ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

Texans will vote in an election on Nov. 4, 2025. All Texans will vote on 17 proposed amendments to the Texas Constitution, but voters will see races for other local positions depending on where they ...

Texans will vote in an election on Nov. 4, 2025. All Texans will vote on 17 proposed amendments to the Texas Constitution, but voters will see races for other local positions depending on where they ...

Enterprise CX impact. Senior IT and CX leaders gain potential for improved accuracy, compliance and trust in AI-driven customer interactions. Genesys and Scaled Cognition announced a strategic ...

Genesys positioned as a Leader for its breadth of offering and omni-channel capabilities Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced its recognition as a ...